Operations
An agent's first week looks nothing like the demo. Questions nobody anticipated show up, customers insist on talking to someone, and answers come out sounding fine while saying something they should not have said.
This is the maintenance side: how the prompt is written so the agent knows where its role ends, which signals trigger the handoff to a human, and what you look at to know whether it is working.
What this line covers
- 01How to write a prompt that stays inside its role
- 02When to escalate to a human, and on what signals
- 03What to review weekly once it is in production