Terms of Service

9.1 General Principle

SignalCore is a B2B digital service provided on demand. When you purchase any plan, add-on or credit, the Service is made available to you immediately and, consequently, all payments are final and non-refundable, except in the cases expressly set out below.

9.2 Monthly and Annual Subscriptions

Subscriptions are billed in advance and are not refundable, either in whole or in part, once the billing period has started. You may cancel the renewal at any time from Settings: cancellation stops future charges but does not give rise to any refund for the current period. You will retain access to the contracted features until the end of the period already paid for.

9.3 Credits and Usage Charges

Prepaid credits (messaging, AI usage, voice minutes, etc.) are non-refundable once purchased, whether or not they have been used. Credits do not expire while the subscription remains active, but they are lost upon cancelling the account or moving to a lower plan that does not support them. Credits have no cash value and cannot be transferred between accounts.

9.4 One-off Services and Add-ons

Setup fees, onboarding services, custom integration work and any other one-off charge are non-refundable from the moment their provision begins.

9.5 Third-Party Costs

Fees passed on by external providers (WhatsApp/Meta conversation charges, Stripe processing fees, SMS carrier rates, telephony costs, etc.) are non-refundable under any circumstances, as they accrue directly to the relevant provider.

9.6 Plan Changes and Downgrades

Plan upgrades are prorated and billed immediately. Plan downgrades take effect at the start of the next billing cycle and do not give rise to any refund of the amounts already paid for the current cycle.

9.7 Accounts Terminated or Suspended for Breach

No refund will be issued where the account is suspended or terminated for breach of these Terms, misuse of the Service, fraudulent activity or infringement of the terms of external providers (Meta, Stripe, telecommunications carriers, etc.).

9.8 Exceptional Refund Cases

We will only issue refunds in the following cases:

• Duplicate charges or other billing errors attributable to SignalCore.
• Unauthorized charges arising from a confirmed security incident in our systems.

9.9 How to Request a Refund in Eligible Cases

Send your request to info@signalcore.ai stating:

• The account email address and the workspace name.
• The invoice number or transaction identifier.
• The reason for the request and supporting documentation, where applicable.

We will respond within 5 business days. Approved refunds will be credited to the original payment method within 5 to 10 business days of approval.

9.10 Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. Chargebacks filed without prior contact may result in the immediate suspension of the account until they are resolved, as well as in the recovery of the associated administrative costs.

12.1 Governing Law

These Terms and any dispute arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the federal laws of the United Arab Emirates and the applicable regulations of the Emirate of Sharjah, including the regulations of Sharjah Media City Free Zone (Shams), without regard to their conflict of law rules.

12.2 Mandatory Local Rights (Non-waivable Protections)

Nothing in these Terms is intended to exclude or limit the rights granted to you by the mandatory rules of your country of establishment that cannot be excluded by contract. In the event of a conflict between such mandatory rights and these Terms, those rights shall prevail, but only to the minimum extent necessary to comply with those rules, with the remainder of these Terms continuing in full force and effect.

12.3 Dispute Resolution

Any dispute, controversy or claim arising out of or in connection with these Terms shall be resolved as follows:

• Good faith negotiation. The parties shall first attempt to resolve the matter through good faith negotiation for a period of 30 days.
• Arbitration. If the dispute is not resolved through negotiation, it shall be finally submitted to arbitration administered by the Dubai International Arbitration Centre (DIAC) under its Arbitration Rules in force at the time of the request for arbitration. The seat of the arbitration shall be Dubai (UAE) and the language of the proceedings shall be English. The tribunal shall consist of a sole arbitrator, unless the amount in dispute exceeds USD 500,000, in which case three arbitrators shall be appointed.
• Interim relief. Notwithstanding the foregoing, either party may seek urgent interim or equitable relief before the competent courts of Sharjah to protect its intellectual property rights or its confidential information, or to prevent a material breach.

12.4 Export Control and Sanctions

You represent that you are not located in, nor a resident of, any country subject to comprehensive UAE, UN, EU, UK or US sanctions, and that you do not appear on any list of restricted or sanctioned parties. You undertake to comply with all applicable export control and sanctions regulations when using the Service.